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Reputation Management

Reviews can make or break the success of a business. In the modern age, consumers flock to the web to research brands and organizations before making a purchasing decision whether it’s for a cup of coffee or a piece of heavy equipment. Curating a positive reputation doesn’t happen overnight, but making it a priority is a must for most businesses. With reputation management services from JFG, we can help you stay on top of your reviews and work to grow your stable of positive reviews.

Encouraging Feedback

Developing positive reputation online starts by encouraging customers to leave you their feedback about their purchase or satisfaction with their service or interaction with you. While many active internet users will engage with feedback, studies show that asking for a review or providing easy-to-follow links or opportunities to offer a review improves the likelihood of engagement. It can start within your physical location or on a service call by asking customers who have had a good experience to leave a note online, helping you drive more people to your presence on search engines or social media and growing your overall positive impression among audiences. 

Real Interactions, Real People 

People take a look at your reviews not only to get a sense of what your organization does right or what people praise or criticize about your business, but also to see how responsive you are to feedback. That’s why it’s important to engage reviewers and thank them for their positive feedback or follow up with them on negative experiences. With JFG’s reputation management services, we can keep an eye on your different review platforms, including Google My Business, Yelp, Bing, Facebook and more, responding on your behalf to thank reviewers or working to resolve complaints in a positive way. We know you think the world of your brand – we want to make sure the world thinks of your brand positively and chooses your business for their needs. 

Let’s Review Your Reviews

Whether you’re curious about how reviews can impact your brand or you’ve already got a positive rating, JFG can work with you to grow and improve your business. Working with you on reputation management, we can help develop a customer-centric strategy and approach that strives to encourage positive feedback and delivers the best experience for your clients. Work with us, and we’re sure you’ll soon want to give us a five-star review. Call us today or fill out an online form and let’s chat about your business reputation.

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J. Fitzgerald Group

12 W. Main St.
Lockport, NY 14094
716.433.7688

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Western New York’s only dynamic, creative training and ideation workspace.

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